At COCA, our customers’ satisfaction is priority. With your valued feedback and suggestions, we would be able to serve you better.









19 hours ago

With great and well pleasant services provided by Coca last week, I decided to patronise again date: 4th July 2020
I called up to get my reservation done and wanting to request for the same table as per last week.(when I actually also make reservation through a guy and got the table I want with just 4 pax)
I was informed by this First Lady that in order to get this request done on weekend, I need to match in 5pax which I am perfectly fine with that. Included me total exactly 5pax. And I also told her nicely that I visited the last week was also on weekend.To my dismay, on the day itself, my request was not even being arranged at all and was not even fulfilled by the First Lady whom took down my request. Me and my family members eventually was being assigned to others big round tables. It turns out to be much more unpleasant when your Indian server tends to argue with me. That kind of way of telling me off that the table is meant for 5pax! Of cus I jolly know well is for 5 pax and I get my reservation done on Wednesday right! What even sadden me the most is the table which I reserved was already occupied by another group of customer which is only in 4pax! When your staffs keep mentioned to me need 5 pax to reserve the table, I reserved. My reservation was not well managed and what shown to me is 4pax also can be able to sit into that table I reserved. Your protocol is double standard? Upon saying eligibility 5pax but 4pax can also be sitting down? Secondly, what’s the purpose of me wasting my time to make the effort for calling up to reserve that particular table I wanted. Making this right, ur first staff had confirmed my reservation but yet didn’t get it done for me, and well let 4pax of that group of customer sitting on the place I reserved. Your second staff still can start argue-ing with *Only allow 5pax* for that table whereby only 4people sitting down there. What kind of treatment I’ve received this time? Double standard of customer orentation issues! You are not well focus on helping customers meet their goals and your support team is not up to the standard of meeting customers needs. It’s totally unacceptable, unsatisfying and this could lead you fail to retain your return customers back again. You lack of dedication to customer service. I am unsure is it due to the recent reopening of phrase 2, leads to over whelming crowds back to your restuarant, but this shouldn’t be the way you treated your customers. What’s the purpose of reservation then? Rude and unhelpful customer service staffs. Being given conflicting advises. Providing incompetent support. Failures to meet up customers expectations. This is terrible experience for me this time.
I hereby, demand explanations back by your management side for what I had been received.

Thank you
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19 hours ago

With great and well pleasant services provided by Coca(Kallang) last week, I decided to patronise again date: 4th July 2020
I called up to get my reservation done and wanting to request for the same table as per last week.(when I actually also make reservation through a guy and got the table I want with just 4 pax)
I was informed by this First Lady that in order to get this request done on weekend, I need to match in 5pax which I am perfectly fine with that. Included me total exactly 5pax. And I also told her nicely that I visited the last week was also on weekend.To my dismay, on the day itself, my request was not even being arranged at all and was not even fulfilled by the First Lady whom took down my request. Me and my family members eventually was being assigned to others big round tables. It turns out to be much more unpleasant when your Indian server tends to argue with me. That kind of way of telling me off that the table is meant for 5pax! Of cus I jolly know well is for 5 pax and I get my reservation done on Wednesday right! What even sadden me the most is the table which I reserved was already occupied by another group of customer which is only in 4pax! When your staffs keep mentioned to me need 5 pax to reserve the table, I reserved. My reservation was not well managed and what shown to me is 4pax also can be able to sit into that table I reserved. Your protocol is double standard? Upon saying eligibility 5pax but 4pax can also be sitting down? Secondly, what’s the purpose of me wasting my time to make the effort for calling up to reserve that particular table I wanted. Making this right, ur first staff had confirmed my reservation but yet didn’t get it done for me, and well let 4pax of that group of customer sitting on the place I reserved. Your second staff still can start argue-ing with *Only allow 5pax* for that table whereby only 4people sitting down there. What kind of treatment I’ve received this time? Double standard of customer orentation issues! You are not well focus on helping customers meet their goals and your support team is not up to the standard of meeting customers needs. It’s totally unacceptable, unsatisfying and this could lead you fail to retain your return customers back again. You lack of dedication to customer service. I am unsure is it due to the recent reopening of phrase 2, leads to over whelming crowds back to your restuarant, but this shouldn’t be the way you treated your customers. What’s the purpose of reservation then? Rude and unhelpful customer service staffs. Being given conflicting advises. Providing incompetent support. Failures to meet up customers expectations. This is terrible experience for me this time.
I hereby, demand explanations back by your management side for what I had been received.

Thank you
... See MoreSee Less

View on Facebook